Support Hub
Got a question? Check out our popular articles below to find the answer you're looking for.
Do you offer free shipping service? How much will it cost to ship my order？
What should I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our email with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.
2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
When will you receive your package?
What payment methods are accepted?
Is buying on-line safe?
How can I apply my discount code to the order, and how many can I apply?
The automatic discount code takes effect automatically at checkout.Add additional discount codes if needed.All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side,or you can find it in your shopping cart.